Benchmark-Cps

Description

• Are your Customers engaged? Are they advocates of your Brand in the Market-Place? Or has your Customer Service left them underwhelmed? You could ask them. But, in reality, if they were the sort to complain you would probably have heard from them by now! In his article The Marketing Imagination, Theodore Levitt says, One of the surest signs of a bad or declining relationship is the absence of complaints from the customer. The customer is either not being candid or not being contacted. Probably both. Communication is impaired. The absence of candour reflects the decline of trust, the deterioration of the relationship.What can be done to change this? The simple answer is, LISTEN! To really get them engaged you need to give them the opportunity to have their say. At the same time is there a way that this whole process can be depersonalised? And managed? If the results could be tabulated and given to you in a report complete with a meaningful BenchMARK® rating that places the performance of your Customer Service in context with current industry practice leaving you with a list of actions to attend to without the disruption of a load of customer complaints. Sound attractive?You need BenchMARK-CPS We have a number of solutions to offer you; 1) Confidential Perception Surveys. 2) Independent research on your Marketing efficiency. 3) External Follow-up Manager to drive accountability in Family Businesses We understand the demands of time in smaller businesses. We offer before 08H00 meetings and work extensively through telephone and Skype interviews.
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  Headquarters:834 Fairway Vista Drive , Santa Maria, California, United States

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  Website: https://www.benchmark-cps.com

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  Employees:3

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  Revenue:$0 - 1M

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  Legal Name:Benchmark-Cps

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• |  NAICS Code: 541611  |

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